Can I get all historic data?
This depends on which network you are adding. We can get audience and interactions data. Audience data is only available from the day a profile was first added to quintly, however, in regards to interactions data, the availability varies. You can find out more here.
What is a profile?
A profile means a single Business Social Media account, e.g. a Twitter handle or a Facebook Page.
How many profiles can I analyze?
There is no limit to how many profiles you can analyze. We can create a custom package for you with as many profiles as you wish.
What is a widget?
Widgets are resizable windows of chosen metrics and can be mapped individually to a customized Dashboard.
What is a metric?
Metric is a quantifiable measure that is used to track a specific performance (e.g. Followers data or Interaction rate).
What is a dashboard?
A dashboard is a personalized overview of all the metrics you wish to view immediately. A dashboard can have multiple widgets that can be defined by the user. The dashboard also forms the base for an automatic report.
What is a profile swap?
A swap is a combination of deleting a page and adding a new one to replace it. This limit regulates how many profiles can be replaced within a 30 day period. After you have filled up your account with profiles for the first time, the swaps limit regulates how many profiles can be changed on a 30 day rolling period. You can see how many swaps you have and when a swap will be reset under the Profiles section by clicking on the question mark next to your profile limit. You can read more about swaps here.
What is a Space?
The Spaces feature can be used to subdivide your overall company account into multiple sub-accounts called Spaces. Each Space has separate profiles, groups, and also its own limits. Still, user management works across all your Spaces. This is useful if you want your clients to log into the tool but to only have them access certain profiles within your account.
How can I connect to private data for my Facebook page or YouTube channel?
This is easy if you are the admin of the Facebook Page, Instagram account or YouTube channel, or if you have statistics access, you just have to complete a few steps. Just search for the keyword Insights or Analytics on our knowledge base to read more about the steps for different networks.
What is an automatic report?
Our reporting and exporting feature comes in handy when you need to show your colleagues or clients how their social media is performing. You can set up a daily, weekly or monthly XLSX, CSV or PDF report and choose the email addresses that should receive them. Also, each dashboard report can be set up differently.
In what format can I export the data?
In our tool, we have many options how you can export the data. The options are: as an image (JPG and PNG), as an Excel worksheet (XLSX), as a PDF file, as a presentation (PPTX), and as a CSV file. If you are exporting a dashboard you also have the export option as a Link.
How can I customize a metric?
All of our default metrics are customizable using our own quintly Query Language (QQL). Try creating a custom metric on your own with the help of these articles here.
What is a Facebook Market page?
A Market page is often used by larger companies to create a presence in multiple countries around the world. It is simply a layer on top of a bunch of technically independent Facebook pages with a separate URL and fan count. We have a more details explanation here.
How can I cancel my package?
If you wish to cancel, send us an email to firstname.lastname@example.org before your new contract period begins. If we are not notified your package will automatically renew.
Couldn't find an answer?
Please send an email to email@example.com or find our live chat within the tool and we will be happy to help you out :)