Your account can be blocked due to having an outstanding invoice, waiting on renewal, if a refund was processed and or if you have multiple accounts.
If you are paying via wire transfer, our finance team will send you your invoice via email at the beginning of each contract period. Our standard payment period is 30 days. If your invoice is still unpaid after these 30 days, our system will block your account. If you are paying via credit card, our finance team will charge your card on the first day of the new contract period. If the charge fails (e.g. insufficient funds, card expired), you will receive an email reminder and our system will block your account. If you are on a half-yearly or yearly contract and we haven't received confirmation you wish to continue our system will block your account. If you have multiple accounts our system will block your account as this is against our terms and conditions.
If you need help or have any questions, please contact us at firstname.lastname@example.org.